Shipping & Delivery

Turnaround

Our standard turnaround time for retail orders is 2-4 business days. Our standard turnaround time for wholesale is 8-10 business days. These timeframes are subject to change. If we expect a delay, we will update you with an expected shipping date.

Backorders

You will be notified should any product be out of stock or discontinued. If you prefer, we can ship all items in stock from your order and ship out backordered products as they become available.

Shipping

We use USPS, UPS and Fedex as shipping carriers. We will ship with whatever carrier has the best rates. Ruff House is not responsible for carrier delays or additional customs or duty fees. All orders ship out of Lawrence, KS.

Online Commerce

Ruff House prohibits retailers from selling products on third party sites such as Etsy, Amazon and Ebay. Doing so without permission will result in account termination.